Information We Collect
We collect information in three ways: information you provide directly, information generated through your use of the Platform, and information from property records connected to your account.
| Category | Examples | Why we collect it |
|---|---|---|
| Account and identity data | Full name, phone number, email address, role (tenant, owner, or agent), profile photo (optional) | To create and secure your Lansan account and identify you within a property |
| Property and lease data | Unit or property address, lease or ownership details, move-in and move-out dates | To connect you to the correct property record and manage tenancy or ownership functions |
| Payment data | Rent or fee amounts, payment history, payment method reference (processed by our payment partner) | To record and confirm payments; Lansan does not store full card or mobile-money PINs |
| Maintenance and communication data | Maintenance requests, photos or descriptions of issues, messages with property management, support tickets | To respond to requests, coordinate repairs, and keep a record of communications |
| Device and usage data | Device type, operating system, app version, crash logs, general usage patterns | To keep the app working reliably and to improve features |
| Location data (optional) | Approximate location, only if you enable location permissions | To assist with property discovery or service coordination where relevant |
How We Use Information
- To create, verify, and maintain your tenant or owner account
- To process rent and fee payments and maintain accurate payment records
- To receive, track, and resolve maintenance and service requests
- To send you notifications about your lease, payments, building announcements, or account activity
- To respond to inquiries and provide customer support
- To maintain the security, integrity, and proper functioning of the Platform
- To comply with legal obligations and enforce our terms of use
- To improve Lansan's features based on aggregated usage patterns
How We Share Information
We do not sell your personal data. We may share information only in the following circumstances:
- With relevant Horseed Properties staff (such as building management or maintenance teams) to deliver the services you request
- With licensed payment processors solely to complete transactions you initiate
- With property owners or tenants where necessary for lease administration (for example, a maintenance request may be visible to the relevant unit owner)
- With service providers who support app hosting, analytics, or customer communication, under confidentiality obligations
- Where required by law, regulation, or a valid request from a competent authority
- In connection with a business transfer, merger, or restructuring of Horseed Properties Ltd, with continued protection of your data
Data Storage and Security
We apply reasonable administrative, technical, and physical safeguards to protect information on Lansan, including access controls, encrypted transmission where supported, and restricted internal access to tenant and owner records. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Information is retained for as long as your account is active and for a reasonable period afterward to meet legal, accounting, or dispute-resolution needs, after which it is deleted or anonymized.
Your Choices and Rights
Depending on your relationship with Horseed Properties and applicable law, you may have the following rights regarding your personal data:
| Your right | What it means |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Ask us to correct inaccurate or incomplete information |
| Deletion | Ask us to delete your account and associated personal data, subject to legal and contractual retention needs |
| Withdraw consent | Turn off optional permissions (such as location or notifications) at any time in your device or app settings |
| Complaint | Raise a concern directly with Horseed Properties Ltd using the contact details below |
To exercise any of these rights, contact us using the details in Section 9. We will respond within a reasonable timeframe and may need to verify your identity before acting on a request.
Permissions on Your Device
Lansan may request the following optional device permissions. You can grant or revoke these at any time in your device settings:
- Camera and photo library: to attach photos to maintenance requests or update your profile picture
- Push notifications: to alert you about payments, messages, and building announcements
- Location: to support property-related features where relevant. This is optional and off by default unless enabled.
Children's Privacy
Lansan is intended for use by adults managing or occupying property with Horseed Properties. The Platform is not directed at children, and we do not knowingly collect personal data from anyone under the age of 18. If we learn that we have inadvertently collected such data, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised Policy within the app with an updated "Last Updated" date, and, where changes are material, we will provide additional notice such as an in-app message.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact: